SHIPPING & RETURNS
We ship all over the US and internationally! There is a shipping fee, but there will always automatically be a discount for free shipping in the US on orders over $75 at checkout.
There is a flat shipping rate per product group (clothing, stickers, prints + cards) -- one for domestic shipping and one for international shipping. See checkout for rates.
Shipping is completed by differing companies depending on the shipping location - we primarily partner with USPS and UPS.
Shipping takes place 3-5 days after fulfillment is complete. Please expect delivery between 1-2 weeks from the order date. You will be notified via email when your order is fulfilled and out for shipping with a tracking number.
Return & Exchange Policy
If you don't love your order, please reach out to us at firstname.lastname@example.org. We are happy to offer product exchanges if a valid reason is provided. Customers have up to 2 weeks from the date your ordered item is delivered to reach out and ask for a follow-up action (refund/reshipment/etc.)
If orders are returned to sender due to shipping errors (ex: incorrect address submitted by customer, no mailbox), customers have up to 2 weeks after the date the order is delivered to reach out and ask for a reshipment. Note: the customer will have to pay for at minimum the shipping on this resent package. Specifications vary depending on the situation. After this period, bao buddy is not obligated to fulfill the customer's requests.
If customers do not contact bao buddy with reshipment requests, products will be kept as bao buddy inventory without a refund. bao buddy is not obligated to handle order shipment errors unless initially contacted by the respective customer.